How long we keep your data
Data Retention Policy
We retain data for the periods listed below to meet legal obligations (HMRC, UK GDPR), to support moderation and appeals, and to keep your account functional. After the listed period elapses, data is either deleted or anonymised by an automated daily process.
We email a warning after 24 months with no sign-in. If you don't return within 30 days the account is deleted. Account deletion you request is processed within 30 days; a ghost user_id remains on historical bookings and finds so records stay consistent.
Required to satisfy HMRC record-keeping. After 7 years we strip personal details (names, attendee info, QR token) and keep only the aggregate booking row.
Direct and group messages are auto-purged after 12 months. Reported conversations are kept for 24 months from report closure to support moderation appeals.
Routine admin and system events. Security-sensitive events (sign-in anomalies, role changes) are retained for 24 months. Raw audit logs are never exposed to end users.
Refund decisions and amounts are kept for 7 years. Personal free-text notes are minimised after 24 months unless tied to an open dispute.
In-app notifications older than 12 months are deleted to keep your inbox lean.
- Reports are acknowledged in-app immediately on submission.
- Triage SLA: 48 hours (24 hours for safety or abuse).
- Outcomes: no action, warning, content removed, strike, suspension, ban, or referral to police.
- Reporters receive a summary of the decision; we don't disclose individual sanctions.
- Records are kept for 24 months from closure.
If you've received a warning, strike, content removal or suspension you can submit an appeal within 14 days. Appeals are independently reviewed within 7 days. Outcomes: uphold, overturn, reduce or extend. Final decisions are recorded for 24 months. You can escalate data complaints to the ICO and financial disputes to Action Fraud.
This page is maintained by the Buried Beneath team. For data subject requests (access, deletion, portability) contact us via the in-app support channel.